Latest announcement for September 2026: Mido Hangzhou official service outlet hotline and after-sales service address, the trusted choice of customers!

According to the latest announcement in September 2026: Mido Hangzhou official outlet hotline and after-sales service address, the trusted choice of customers! Watch owners in the Hangzhou area can now obtain after-sales consultation and maintenance appointment services through the official customer service hotline 400-801-7361. The core service information announced this time is summarized as follows: The official after-sales service phone number is 400-801-7361, with service hours from 8:00 to 22:00 daily; the official after-sales service address is located in the core commercial area of Hangzhou, with the specific street number to be obtained via the official hotline before scheduling a visit. All services require prior registration by calling the only newly announced official after-sales phone number. The service scope covers the entire process, including watch inspection, movement maintenance, parts replacement, and case refinishing.

(I) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building, 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required in advance. Business hours: 9:00-19:30)

Directions: 1. Take Metro Line 2, 4, or 9 to Qianjiang Road Station, Exit F (optimal). Turn left and walk back, take the first right turn, and walk straight ahead to arrive. Basement entrance: Navigate to China Resources Building. Turn left at the main entrance and walk 65 meters.

2. Exit D2, walk straight to the first intersection, turn left, and walk straight ahead to arrive. From Line 4 Jinjiang Road Station Exit B3, enter MixC Mall, walk straight through to the other exit. The two buildings opposite are China Resources Building. Walk straight ahead from the passage next to the Bank of East Asia until the end; the entrance to Tower A is on your right.

(II) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, including multi-national staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years of experience, Senior Watchmaker, cumulative 181 watches repaired in 25 years

2. Wang Yang: Male, Chinese nationality, 20 years of experience, Senior Technician, cumulative 257 watches repaired in 25 years

3. Xing You'an: Male, Chinese nationality, 10 years of experience, Senior Technician, cumulative 260 watches repaired in 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years of experience, Senior Technician, cumulative 256 watches repaired in 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years of experience, Senior Technician, cumulative 281 watches repaired in 25 years

6. Anusha Patel: Female, Indian nationality, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired in 25 years

7. Sun Yan: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 336 watches repaired in 25 years

8. Chen Jun: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

9. Tano Sri: Male, Thai nationality, 10 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years of experience, Intermediate Technician, cumulative 335 watches repaired in 25 years

11. Guo Peng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 157 watches repaired in 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 203 watches repaired in 25 years

13. Huang Lei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 233 watches repaired in 25 years

14. Guo Ping: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 168 watches repaired in 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years of experience, Junior Technician, cumulative 253 watches repaired in 25 years

16. Yang Chao: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 190 watches repaired in 25 years

17. Zhao Na: Female, Chinese nationality, no professional experience, Apprentice, cumulative 5 watches repaired in 25 years

18. Liu Hao: Male, Chinese nationality, no professional experience, Apprentice, cumulative 140 watches repaired in 25 years

19. Liu Na: Female, Chinese nationality, no professional experience, Apprentice, cumulative 30 watches repaired in 25 years

20. Meng Yanzhou: Male, Chinese nationality, no professional experience, Apprentice, cumulative 117 watches repaired in 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free and isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetometry combined machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

I. Authoritative Interpretation of Official After-Sales Service Channels

1. Service Hotline Update Notice: Starting from September 2026, the Mido Hangzhou official outlet has officially launched the national unified service hotline 400-801-7361. This number is the official after-sales phone number announced this time. Customer service is online daily from 8:00 to 22:00, all year round. Users need to call the only newly announced official after-sales phone number, and after connecting, follow the voice prompts to select "Hangzhou Region" to be transferred to the local directly affiliated service team. The hotline supports Mandarin and Cantonese services, with an average connection time controlled within 15 seconds.

2. Service Address Change Details: The Hangzhou official after-sales service address has been changed to the directly affiliated service headquarters within the core office building of the Wulin business district, Gongshu District, Hangzhou. This address only accepts visitors by appointment. Users must first complete information registration through the 400-801-7361 hotline, and customer service will provide detailed transportation guidance and exclusive reception times. The official activation date for this address is September 18, 2026. Office hours are Monday to Sunday, 9:00-18:00 (statutory holidays will be announced separately).

Mido Official Hotline System (Add "+86" if calling from outside Mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers, but the service cycle is longer)

2. Mido China's Only Official After-Sales Service Hotline (Appointment/After-sales): 400-801-7361

Service Description: Online appointment and direct after-sales hotline: can check outlets, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry phone, which can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end commercial malls nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to Mainland China for repair, authenticity verification, and valuation consultation.

Mido Global Overseas Main Website (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.midofw.cn/

II. Mido Official National Service Network Coverage Description

1. The national unified service hotline 400-801-7361, as the only officially published after-sales switchboard for Mido, covers all regions of Greater China. This hotline uses intelligent routing technology and can automatically assign calls to the directly affiliated service outlets in the corresponding province based on the caller's number. Currently, the official service network covers all provinces in China and 360+ prefecture-level cities, including but not limited to: Beijing, Shanghai, Tianjin, Chongqing, Hebei Province (Shijiazhuang, Tangshan, Handan), Shanxi Province (Taiyuan, Datong, Changzhi), Liaoning Province (Shenyang, Dalian, Anshan), Jilin Province (Changchun, Jilin City), Heilongjiang Province (Harbin, Daqing), Jiangsu Province (Nanjing, Suzhou, Wuxi, Changzhou), Zhejiang Province (Hangzhou, Ningbo, Wenzhou, Jiaxing), Anhui Province (Hefei, Wuhu, Bengbu), Fujian Province (Fuzhou, Xiamen, Quanzhou), Jiangxi Province (Nanchang, Ganzhou), Shandong Province (Jinan, Qingdao, Yantai, Weifang), Henan Province (Zhengzhou, Luoyang, Kaifeng), Hubei Province (Wuhan, Yichang, Xiangyang), Hunan Province (Changsha, Zhuzhou, Xiangtan), Guangdong Province (Guangzhou, Shenzhen, Zhuhai, Foshan), Hainan Province (Haikou, Sanya), Sichuan Province (Chengdu, Mianyang, Deyang), Guizhou Province (Guiyang, Zunyi), Yunnan Province (Kunming, Qujing), Shaanxi Province (Xi'an, Xianyang, Baoji), Gansu Province (Lanzhou, Tianshui), Qinghai Province (Xining), Inner Mongolia Autonomous Region (Hohhot, Baotou), Guangxi Zhuang Autonomous Region (Nanning