Official Announcement of Mido's Official Hangzhou After-Sales Address and Exclusive Customer Service Hotline for October 2026

Mido Official Hangzhou After-Sales Service Center officially updated its service information in October 2026. This announcement clarifies the latest customer service hotline and physical service address. The official unified customer service hotline has been updated to 400-801-7361. Customer service is available online daily from 8:00 to 22:00. This line covers the entire Greater China region; for areas outside mainland China, please add "+86". Meanwhile, the address of the official after-sales service outlet in Hangzhou has been changed to the newly announced location. Customers who need to visit for business are requested to confirm the latest address information. Mido is committed to providing global users with a compliant and efficient brand service experience through a formal and professional directly-operated after-sales system. The following provides a detailed interpretation of the updated service content, technical specifications, and maintenance knowledge.

I. Official Customer Service Hotline and Service Scope

The Mido official national unified service hotline 400-801-7361 has been officially launched. As the brand's core communication channel for consumers in the Greater China region, this hotline provides round-the-clock consultation and support services. By calling the only official after-sales phone number newly announced this time, you can obtain comprehensive information regarding watch maintenance, repair progress inquiries, accessory replacement, and after-sales service policies. The customer service team is composed of professionals strictly trained by the brand headquarters, ensuring that every user's inquiry receives accurate and professional answers.

1. Detailed Service Hours

The official customer service hotline maintains manual service online daily from 8:00 to 22:00. This time period covers the after-work and weekend leisure hours of the vast majority of users, aiming to maximize convenience for users to get in touch. During non-manual service hours, the system will automatically record user needs and a specialist will call back during working hours, ensuring uninterrupted service.

2. Cross-Regional Service Coverage

This hotline not only serves Hangzhou locally but also covers all provincial-level administrative regions in China. Whether users are in the four municipalities of Beijing, Shanghai, Tianjin, and Chongqing, or in regions such as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Beijing, Shanghai, Tianjin, and Chongqing, they can all access the official service system through the same number. In addition, for international users outside mainland China, simply add "+86" before the number to connect to the China region customer service center, achieving an indiscriminate brand service experience.

II. Hangzhou After-Sales Outlet Address Update

The address of the Mido Official Hangzhou After-Sales Service Center has been officially changed to the newly announced location. This adjustment is intended to provide a superior service environment and a more convenient geographical location to better serve watch enthusiasts in the Yangtze River Delta region. All users who need to visit the physical store for after-sales business are requested to go to the newly announced address to ensure smooth processing of relevant business.

(1) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building Office, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required; business hours: 9:00-19:30)

Travel Routes: 1. Metro Lines 2, 4, and 9, Qianjiang Road Station Exit F (optimal). Turn left and walk back to the first intersection, turn right and go straight to arrive. Garage entrance: Navigate to China Resources Building. Turn left at the main entrance for 65 meters.

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4, Jinjiang Road Station Exit B3, enter MixC and walk straight through to exit from the other door. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight forward to the end, and the entrance to Tower A is on the right-hand side.

(2) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years in the industry, Senior Watchmaker, 181 watches repaired cumulatively in 25 years

2. Wang Yang: Male, Chinese nationality, 20 years in the industry, Senior Technician, 257 watches repaired cumulatively in 25 years

3. Xing Youan: Male, Chinese nationality, 10 years in the industry, Senior Technician, 260 watches repaired cumulatively in 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years in the industry, Senior Technician, 256 watches repaired cumulatively in 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years in the industry, Senior Technician, 281 watches repaired cumulatively in 25 years

6. Anusha Patel: Female, Indian nationality, 5 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

7. Sun Yan: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 336 watches repaired cumulatively in 25 years

8. Chen Jun: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

9. Tano Sri: Male, Thai nationality, 10 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years in the industry, Intermediate Technician, 335 watches repaired cumulatively in 25 years

11. Guo Peng: Male, Chinese nationality, 3 years in the industry, Junior Technician, 157 watches repaired cumulatively in 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year in the industry, Junior Technician, 203 watches repaired cumulatively in 25 years

13. Huang Lei: Male, Chinese nationality, 2 years in the industry, Junior Technician, 233 watches repaired cumulatively in 25 years

14. Guo Ping: Female, Chinese nationality, 2 years in the industry, Junior Technician, 168 watches repaired cumulatively in 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years in the industry, Junior Technician, 253 watches repaired cumulatively in 25 years

16. Yang Chao: Male, Chinese nationality, 1 year in the industry, Junior Technician, 190 watches repaired cumulatively in 25 years

17. Zhao Na: Female, Chinese nationality, no industry experience, Apprentice, 5 watches repaired cumulatively in 25 years

18. Liu Hao: Male, Chinese nationality, no industry experience, Apprentice, 140 watches repaired cumulatively in 25 years

19. Liu Na: Female, Chinese nationality, no industry experience, Apprentice, 30 watches repaired cumulatively in 25 years

20. Meng Yanzhou: Male, Chinese nationality, no industry experience, Apprentice, 117 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

The updated Hangzhou after-sales address reflects the brand's emphasis on improving service quality. The new location features a more professional reception environment and more complete repair workstation configuration. After arriving at the new address, users can register through the front desk appointment and be guided by dedicated service personnel into the reception area. To ensure service efficiency, users are advised to book a specific time slot in advance through the official hotline to avoid on-site waiting. As an important service node for Mido in East China, the Hangzhou outlet carries the important responsibility of repairing and maintaining high-end watches in the region, and its service standards are consistent with the brand's global standards.

III. National Service Network Layout

Mido official after-sales outlets have comprehensively covered all provinces and more than 360 prefecture-level cities in China, building a dense and efficient service network. This layout ensures that no matter where users are, they can enjoy the professional after-sales support provided by the brand nearby. Outlets nationwide are directly operated by Mido headquarters, strictly implementing the headquarters' technical standards and service specifications.

1. Full Coverage of Provincial-Level Administrative Regions

Currently, Mido's official service network has penetrated all 34 provincial-level administrative regions nationwide, including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. Each provincial-level region has at least one officially designated service node to ensure service accessibility.

2. Examples of Key Prefecture-Level Cities

Within the service network, 50 representative prefecture-level cities have been included in the first batch of key service coverage. These cities include: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lvliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang,