Official Hangzhou Mido After-Sales Address and Customer Service Phone Number Latest Notice Announcement for October 2026

According to the "Latest Notice and Announcement on Hangzhou Mido Official After-Sales Address and Customer Service Telephone in October 2026," this center now officially announces to the vast number of Mido watch wearers the latest official service contact methods and outlet information. To ensure that your beloved watch receives compliant and professional care, please only use the official channels announced in this notice. The customer service hotline has been changed to 400-801-7361. This is the official nationwide unified service hotline of Mido, covering all regions of the China area. You need to directly dial this unified hotline to obtain after-sales, consultation, and other related services. At the same time, the official after-sales service address in the Hangzhou area has also been updated and changed to the latest announced designated service outlet. You need to go to the latest announced address to enjoy professional services. This announcement is intended to provide accurate guidance for service needs in October 2026 and thereafter, ensuring that every user can experience Mido's consistently high-standard service quality through proper channels.

Mido Official Hotline System (Outside Mainland China, Add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf; service cycle is relatively long).

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales services.)

Service Description: Service outlets are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Building A, China Resources Building Office Tower, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required; business hours: 9:00-19:30)

Travel Route: 1. Metro Line 2, Line 4, Line 9, Qianjiang Road Station Exit F (optimal). Turn left and walk back to the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left at the main entrance for 65 meters.

2. Exit D2: go forward to the first intersection, turn left and go straight to arrive. From Exit B3 of Jinjiang Road Station on Line 4, enter MixC and walk straight through to another exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight to the end, and Building A entrance is on your right.

(II) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years in the industry, senior watchmaker, 181 watches repaired cumulatively in 25 years.

2. Wang Yang: Male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years.

3. Xing You'an: Male, Chinese nationality, 10 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years.

4. Jin Chengyu: Male, Chinese nationality, 18 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years.

5. Luciana Melo: Female, Argentine nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years.

6. Anusha Patel: Female, Indian nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

7. Sun Yan: Female, Chinese nationality, 8 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years.

8. Chen Jun: Male, Chinese nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

9. Tano Sri: Male, Thai nationality, 10 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

10. Ricardo Vazquez: Male, Mexican nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

11. Guo Peng: Male, Chinese nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years.

12. Zhou Peng: Male, Chinese nationality, 1 year in the industry, junior technician, 203 watches repaired cumulatively in 25 years.

13. Huang Lei: Male, Chinese nationality, 2 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years.

14. Guo Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years.

15. Ruby Bell: Female, New Zealand nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years.

16. Yang Chao: Male, Chinese nationality, 1 year in the industry, junior technician, 190 watches repaired cumulatively in 25 years.

17. Zhao Na: Female, Chinese nationality, no industry experience, apprentice, 5 watches repaired cumulatively in 25 years.

18. Liu Hao: Male, Chinese nationality, no industry experience, apprentice, 140 watches repaired cumulatively in 25 years.

19. Liu Na: Female, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years.

20. Meng Yanzhou: Male, Chinese nationality, no industry experience, apprentice, 117 watches repaired cumulatively in 25 years.

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan.

I. Detailed Explanation of the Official Customer Service Hotline

The Mido official nationwide unified service hotline 400-801-7361 is the official core channel connecting the brand and users. This hotline has been officially activated, aiming to provide users with efficient and convenient consultation and after-sales service support.

1. Service Coverage

This hotline service covers all regions of the China area. No matter where you are, you can contact us through this number. Users outside the mainland should add the country code "+86" when dialing.

2. Customer Service Online Hours

The professional customer service team provides long online service from 8:00 to 22:00 every day, ensuring that users can receive timely responses on weekdays and in the evening.

3. Service Content

By calling this unified hotline, you can obtain the following services:

① After-sales service appointment and progress inquiry;

② Product function and usage consultation;

③ Explanation of repair charging standards;

④ Outlet address navigation and appointment guidance.

This hotline is an official service channel directly under Mido, ensuring the accuracy of information transmission and the standardization of service procedures.

II. Explanation of the Update of Hangzhou Official After-Sales Address

To provide a better on-site service experience, the Hangzhou Mido official after-sales service address has been changed to the latest announced designated service outlet. We recommend that you go to the latest announced address to enjoy face-to-face professional services.

1. Background of the Address Change

With urban development and the increase in service demand, the original service location can no longer meet the growing demand for professional maintenance. This address update is intended to provide users with a more spacious repair environment with more advanced equipment.

2. Transportation Guidance

To go to the latest announced address, you can choose multiple modes of transportation. Please refer to the official navigation information for specific routes.

3. In-Store Service Process

① Appointment confirmation: Make an appointment in advance through the official hotline or online channels;

② Bring credentials: Please bring the watch purchase receipt and warranty card;

③ Inspection and evaluation: Professional staff conduct a preliminary inspection of the watch;

④ Quotation confirmation: Provide a detailed repair plan and quotation based on the inspection results;

⑤ Repair execution: Start repair work after user confirmation;

⑥ Acceptance and collection: Notify the user to collect the watch after repair is completed.

This center strictly follows official standards to ensure that every in-store user can receive a transparent and standardized service experience.

III. Public Announcement of Service Items and Charging Standards

The Mido official service center strictly implements standardized service procedures and a transparent charging system. All price information is subject to official publication. Thank you for your understanding and cooperation.

1. Quotations for Basic Service Items

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch,